999tk Privacy Policy – Your Data, Your Rights

999tk ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how 999tk collects, uses, stores and protects your personal data when you visit our website, register an account, make deposits or withdrawals, or interact with any 999tk service.

We understand that trust is everything in online gaming. When you share your personal information with 999tk, you are trusting us to handle it responsibly. We take that responsibility seriously. This policy is written in plain language so you know exactly what is happening with your data — no hidden clauses, no surprises.

This Privacy Policy should be read alongside the 999tk Terms and Conditions and Responsible Gaming Policy. Together, these documents set out the full framework governing your relationship with 999tk.

999tk collects personal data in two ways: information you provide directly and information collected automatically when you use the platform. Here is a breakdown of both.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification).
• Mobile phone number (used for account login, OTP verification and support communications).
• National ID or passport details (required for identity verification before withdrawals).
• Payment method details such as your bKash, Nagad or Rocket mobile number.
• Any information you provide when contacting 999tk support.

Information collected automatically:

• Device information including device type, operating system and browser version.
• IP address and approximate location data.
• Session data including login times, pages visited and games played.
• Transaction history including deposits, withdrawals and bet records.
• Cookie and tracking data as described in Section 5 of this policy.

999tk uses your personal data only for the purposes described in this policy. We do not use your data for anything that is not listed here. The main ways we use your data are:

• Account management: Creating and maintaining your 999tk account, verifying your identity and processing your login.
• Payment processing: Handling deposits and withdrawals through bKash, Nagad and Rocket. Your payment details are used only to process transactions you initiate.
• Customer support: Responding to your queries, resolving disputes and providing assistance when you contact the 999tk support team.
• Security and fraud prevention: Detecting and preventing unauthorised access, fraudulent activity and money laundering. This includes monitoring login patterns and transaction behaviour.
• Responsible gaming: Monitoring gaming activity to identify signs of problem gambling and providing appropriate support tools such as deposit limits and self-exclusion.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the 999tk platform, fix bugs and develop new features.
• Legal compliance: Meeting our obligations under applicable laws and regulations, including responding to lawful requests from authorities.

999tk does not sell your personal data. We share data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations.

• Payment providers: bKash, Nagad and Rocket receive the minimum data necessary to process your transactions. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: Third-party KYC (Know Your Customer) providers may receive your identity documents to verify your age and identity. These providers are contractually bound to use your data only for verification purposes.
• Technology providers: Companies that provide hosting, security and analytics infrastructure for the 999tk platform may process data on our behalf. They act only on our instructions and cannot use your data for their own purposes.
• Legal and regulatory authorities: We may disclose your data to law enforcement, regulatory bodies or courts where we are legally required to do so. We will notify you of such disclosures where permitted by law.

999tk uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

Types of cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of essential cookies.
• Analytics cookies: Help us understand how players navigate the 999tk platform so we can improve it. Data collected by analytics cookies is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display settings, so you do not have to set them every time you visit.

You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies may affect the functionality of the 999tk platform.

999tk retains your personal data for as long as your account is active and for a reasonable period afterwards to comply with legal obligations, resolve disputes and enforce our agreements.

• Account data is retained for the duration of your account and for up to 5 years after account closure, as required by anti-money laundering regulations.
• Transaction records are retained for a minimum of 5 years to comply with financial record-keeping requirements.
• Support communications are retained for 2 years after the matter is resolved.
• Analytics data is anonymised after 12 months and retained in aggregated form only.

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you. You can request early deletion of your data by contacting [email protected], subject to our legal retention obligations.

999tk takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction or alteration.

• All data is transmitted over HTTPS with SSL/TLS encryption.
• Sensitive data including passwords and payment details is stored using industry-standard encryption.
• Access to personal data within 999tk is restricted to staff who need it to perform their job functions.
• Our systems are monitored continuously for suspicious activity and potential security threats.
• We conduct regular security reviews and penetration testing of the 999tk platform.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your 999tk account has been compromised, contact [email protected] immediately and change your password.

You have the following rights over your personal data held by 999tk. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

The 999tk platform is strictly for users aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that we have collected data from a minor, we will delete it immediately and close the associated account.

If you are a parent or guardian and believe that a minor has registered on 999tk, please contact us immediately at [email protected]. We will investigate and take appropriate action promptly.

999tk may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make material changes, we will notify registered players via email or an in-platform notification.

The updated policy will be posted on this page with a revised "last updated" date. Continued use of the 999tk platform after changes are posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy, want to exercise your data rights or wish to raise a privacy concern, please contact the 999tk privacy team:

• Email: [email protected]
• Available 24 hours a day, 7 days a week.
• We aim to respond to all privacy requests within 30 days.

For questions about responsible gaming, visit our Responsible Gaming page. For the full rules governing your account, see our Terms and Conditions.